Deposited a check today yet funds won't be available until Monday because i used the ATM. Sorry customer service from Lauren. I called asking why it had not been deposited and she said she would call me back. I had to call her back and she told me "she was just about to call me" and there was nothing they could do to make it right
Customer service sucks.....Not asking you to roll out the red carpet for me, but you could be friendlier and more welcoming to your customers who take the time to place their hard earned money into your bank....
Zero stars from me!! I only chose one star because it wouldn't let me post my review until I chose at least one. I banked with Northwest Ga Bank for many years.. Close to 15 years! Never had a problem until a few months ago. I believe that's when First Bank took over. I have to say I Hate this bank. I will tell everyone I know not to bank there. Never can get anyone on the phone and the new hours are very inconvenient. As soon as my automated payments clear I will be closing my accounts and going to another bank.
Worst customer service!!! The manager had the nerve to scream at me in the Lobby of the bank. I talked the are manager and he was useless. He didn’t care one bit about how his employee treat me but I guess it didn’t matter because he wasn’t any better than her!! I closed out my account!! Terrible place to bank!!!!!
This bank sold to First Bank and I've had nothing but a bad experience ever since they transitioned 3 weeks ago. Tried to change my address on my account online twice and they still have the wrong address on there. Today I get notified of a fraudulent transaction and they block my card, then when I call the bank to discuss it with them, after an extensive wait time which I NEVER had with NW GA Bank, they tell me their system is down and to call back in an hour. I'm done with First Bank and would NOT recommend this crock job to anyone.
Firstbank is a US Bank based in Ringgold, Georgia. Firstbank is located at 5063 Alabama Hwy, Ringgold, GA 30736, USA.
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